Terms & Conditions Questions
If we detect a violation — such as fraud, multi-accounting, or using a stolen payment method — we may suspend your account immediately and freeze your balance pending investigation. Depending on the severity, we may close your account permanently. You'll receive a notice explaining what triggered the action and your right to appeal within 14 days.
Our Terms & Conditions can be updated by us with 30 days' notice posted on this page. If you disagree with a change, you have the right to close your account before the new terms take effect. You cannot unilaterally change individual terms; all members agree to the same terms to ensure fairness across the platform.
When you see a promotion running on the promo board, those specific terms apply to that offer alongside our main Terms & Conditions. Each promotion shows the playthrough requirement, game restrictions, and expiry date. Promotions are subject to our Fraud Prevention Policy and can be withdrawn if we suspect abuse.
Your payment details — whether you deposit via DANA, OVO, GoPay, QRIS or bank transfer — are encrypted and stored separately from your account profile. We never store full card numbers or bank credentials in plaintext. Your transaction history is visible only to you and our compliance team for verification.
Yes. Open live chat or email support and request a data export. We'll provide a complete record of your account activity, deposits, withdrawals, login dates and verification documents within 5 business days, in a standard format like CSV or PDF.
Accounts inactive for 24 months may be subject to an inactivity fee or closure, depending on local law in your region. We'll send a reminder email 30 days before any action. You can reactivate by logging in, contacting support, or depositing again at any time before closure.
Contact our support team via live chat or email with details of your dispute. If you're not satisfied with the response, you can request escalation to our Compliance Department, which will review your case independently within 7 days and provide a final written decision.
